Skip to content
BoKlok has Sweden's most satisfied housing customers, with a fifth year in a row on the podium

News -

BoKlok has Sweden's most satisfied housing customers, with a fifth year in a row on the podium

We’re delighted to announce that for the third time in five years, BoKlok has won first prize as "Sweden's most satisfied customers" for housing developers in the industry survey. Behind these strong results is a structured and long-term focused approach. 

The customer satisfaction index (CSI) monitors how satisfied home buyers are with BoKlok and is based on homes completed for moving in during 2020. The measurement evaluates among other things personal service, quality of housing, affordability and reliability in terms of keeping promises.

- We’re excited and proud of the first prize. It’s especially rewarding that we received top scores in the category ‘value for money’, as we want our customers to get as much of a home as possible, at as low of a cost as possible. This is a joint effort from the committed employees at BoKlok, land acquisition, production in the factory, delivery on site, product and other central functions, to include sales and after-market. They all work hard every day to deliver sustainable homes and communities for our customers, says Emelie Ekelund, Sales and Marketing Manager, BoKlok Sweden.

In addition to value for money, BoKlok scored the highest in the category’s personnel, reliability, and information.

BoKlok received first prize in 2017 and 2018, second place in 2019 and third place in 2016.

The survey is carried out by an independent market analysis company and more than 85 percent of all newly built condominiums in Sweden are included in the survey.

Related links

Topics

Categories

Contacts

Emma Plumridge

Emma Plumridge

Press contact Sales and Marketing Director +44 783 672 5304

Related content

Efficient, industrial and modern - a smarter way to build!

Efficient, industrial and modern - a smarter way to build!

At BoKlok we call ourselves the sustainable, quality and low-cost home provider. We are jointly owned by Skanska and IKEA and we like to talk about how our way of building is efficient, industrial and modern. But what do we mean by that, and how do we think about efficiency?

BoKlok UK launches its first UK project on the web!

BoKlok UK launches its first UK project on the web!

BoKlok UK are delighted to announce that our first UK project BoKlok on the Brook in Bristol has just launched its very own website! The new website allows you to sign up and register your interest for the coming 96 apartments and 77 family homes,

Aija Harju, Diversity & Inclusion Leader, BoKlok

“Diversity is a fact - inclusiveness is a choice!”

BoKlok supports Pride and is engaged in World Pride 2021 - a hands-on way of working with diversity and inclusion. Hear the thoughts of Aija Harju, Diversity & Inclusion Leader at BoKlok on Pride, inclusion, and a diverse work environment. 
Aija Harju has been working as Diversity & Inclusion Leader at BoKlok since March this year. Her goal is to develop a strategy for diversity and inc

Illustration of the upcoming homes from BoKlok in Worthing.

BoKlok is coming to Worthing

BoKlok are delighted that Worthing Planning Committee has supported the plans to provide new BoKlok homes in the popular seaside town of Worthing. The site to the west of Fulbeck Avenue will deliver 152 much needed homes as one of the BoKlok flagship schemes in the UK.

Illustration of the upcoming homes at BoKlok on the Lake, Worthing.

All reserved at phase one of BoKlok on the Lake, Worthing

The first phase of homes at BoKlok on the Lake in Worthing are now all reserved. First-time buyers from the local area have been the main purchasers. It is always the aim for BoKlok to make homeownership more accessible to more people. In phase one at BoKlok on the Lake, 91% of purchasers were first time buyers, 91% were local to the area and 75% accessed the government ‘Help to Buy’ scheme.

The 36 volumetric elements in the film, took two days to assemble into an entire apartment building with three stories and 12 apartments.

36 apartment modules mounted in 60 seconds!

BoKlok is the sustainable, quality and low-cost home provider jointly owned by Skanska and IKEA, and we build our homes as volumetric elements indoors in an industrialised, modern way of building. On site, they are then assembled into homes.

BoKlok seller Johan Stenis in front of his new home at BoKlok Arboristen in Falun, Sweden.

A smart life choice for a BoKlok seller

BoKlok Arboristen is situated in Falun, Sweden. It is a newly built, small-scale residential area where Johan Stenis has lived for a few months with his family. Whilst being a regular customer Johan Stenis is also an unusual customer, as he is an employee of BoKlok and sells BoKlok homes in Sweden.